November 7, 2026 · 6 min read

FTX Recovery Trust: who handles your claim and where to ask

Contents

Short answer

FTX Recovery Trust participates in implementing the US bankruptcy Plan and making payments to creditors. The claims register, the portal and your account with a payout provider (distribution service provider, or DSP) are handled by different teams. Contact Kroll about its claim forms or notices, FTX support about the portal or distribution amount, and your provider about funds available in its account. The FTX Digital Markets process in The Bahamas has separate official contacts.

First identify the process handling your claim and the stage at which the problem arose. That helps you send the right documents to the team responsible for the issue.

Key facts

Under the US process, FTX Recovery Trust sends distributions to providers in US dollars. Your receiving options depend on the provider and country. FTX: General Information on Distribution Service Providers^[1]
Kroll handles questions about filing its forms and communications received from Kroll. FTX: When to Contact Kroll Customer Support^[2]
Selling a claim and recording its transfer are separate steps. FTX describes a Notice of Transfer (the court filing that records the sale) and Kroll validation. FTX: Guidelines on Sales of Claims^[3]
Court-appointed liquidators handle the separate FTX Digital Markets liquidation in The Bahamas. PwC: FTX Digital Markets FAQs^[4]

What FTX Recovery Trust does

Official FTX announcements describe the Trust as participating in Plan implementation and creditor distributions. The applicable rules come from the Plan, court documents and notices for your claim. Seeing the Trust’s name in an email does not itself mean a payment is ready. FTX Plan, D.I. 26404, Exhibit A, October 8, 2024^[5]; FTX announcement of July 17, 2026: July 31 distribution^[6].

Keep three events separate: a distribution is announced for a class; your claim meets that distribution’s conditions; funds are available with your provider. Use our claim-status guide to investigate the second event, and our interest guide to interpret percentages.

Which team handles which question

Participant	Relevant question	Official route
Kroll	Submitting or completing a claim form; a Kroll notice.	FTX: When to Contact Kroll Customer Support^[2]
FTX support	Portal operation and questions assigned to FTX support.	FTX: When to Contact FTX Customer Support^[7]
FTX KYC team	Correcting residence information under FTX’s instructions.	FTX: General Information on Distribution Service Providers^[1]
Payout provider	Onboarding (registering with a payout provider), funds in the provider account and withdrawals.	FTX: General Information on Distribution Service Providers^[1]
FTX Digital Markets liquidators	The claim in the separate Bahamas process.	PwC: FTX Digital Markets FAQs^[4]
claimbao	Our purchase offer, pre-sale checks, agreement and payment.	claimbao: How It Works^[8]

For Kroll claim-form issues, the official page lists FTXInfo@ra.kroll.com. This is not a substitute for FTX portal support or your payout provider. FTX: When to Contact Kroll Customer Support^[2].

Choose a contact for your situation

A claim status or amount looks wrong

Keep the exact status, claim identifier and the document you are comparing with the record. FTX describes checking Step 5 and searching Kroll. State both figures and their dates instead of guessing why they differ. FTX: Checking Your Claim Status^[9]. Ask FTX support about what the portal shows, and Kroll only about its own notice or claim form.

A payment was announced, but funds are not available

Check whether the notice applies to your claim. If funds have been sent to your provider, ask the provider about availability in its account. FTX directs questions about the distribution amount to support@ftx.com. FTX: General Information on Distribution Service Providers^[1].

No provider is available for your country

Check the residence information and the actual notice. FTX describes requesting corrections from KYC-Support@ftx.com using your claim-associated email. The provider makes its own onboarding decision. Do not enter a different country merely to display an option. FTX: General Information on Distribution Service Providers^[1]. See our FTX KYC guide.

Why not every question belongs with Kroll

“Questions on any communication, or email that is received from Kroll regarding the FTX claims process.”

Short source excerpt. FTX: When to Contact Kroll Customer Support^[2].

Kroll handles questions about its forms, claim filing and messages from Kroll. A request from a provider about its own checks belongs with that provider’s support.

Use a short subject identifying the issue and date. Explain one problem, the result you expected and the actions already taken. If a support case number exists, continue that thread so the context stays together.

If your claim is in the Bahamas process

FTX Digital Markets has its own liquidation and portal. Do not automatically apply US class numbers or provider instructions to it. PwC publishes separate answers on claims, KYC and payments. PwC: FTX Digital Markets FAQs^[4].

“Please be aware that these mailboxes are not monitored so please do not contact us using these email addresses.”

Short source excerpt. PwC: FTX Digital Markets FAQs^[4].

PwC lists addresses used to send notices. They are not inquiry inboxes. To ask a question, use a contact method in the official FAQ’s “How do I contact you?” section.

Our FTX recovery guide explains the difference between an official distribution and a sale.

What to prepare for an inquiry

The process and FTX platform, if known.
Unique Customer Code or claim number, exact status and date checked.
The subject and date of the latest notice and any existing case number.
A concise explanation of what is shown and what you expected.
Only documents needed for the question, sent through the verified channel.

Check FTX’s official email list^[10] before sending; for the Bahamas process, use the addresses published on PwC’s site. Documents for a purchase are a separate set; see our claim-sale document guide.

How an inquiry to claimbao differs

At claimbao we discuss buying your claim and our own sale terms. We do not amend Kroll’s register, make decisions for FTX or complete a provider’s onboarding on your behalf. Our purchase payment follows the sale agreement; a Plan distribution follows a separate process. claimbao: How It Works^[8].

Tell us what has already been paid and what remains unresolved so the discussion uses the same documents.

Discuss selling your claim

Tell us the process, amount, status and distributions already received. Purchase terms are considered separately from an FTX support inquiry.

See how the sale works →

Sources

Frequently asked questions

Are FTX Recovery Trust and Kroll the same organization?

No. The official instructions assign different roles. Kroll handles claim forms, notices and register matters, while the Trust participates in implementing the Plan and distributions. Choose whom to contact based on the issue.

Source^[2]

Where do I ask about an incorrect distribution amount?

FTX directs distribution-amount questions to support@ftx.com. Identify the claim, amount, relevant date and comparison document. Ask the provider about withdrawing funds already available in its account.

Source^[1]

Can I reply to any official PwC address?

No. PwC asks creditors not to send inquiries to the listed sender addresses. Use the contact methods in the official FAQ’s “How do I contact you?” section.

Source^[4]

Can claimbao confirm eligibility for an official distribution?

Official eligibility is decided within the relevant process. We can discuss purchasing a claim using your documents, but our offer does not replace claim allowance or FTX checks.

Source^[8]

Checked: November 5, 2026. The documents of the applicable proceeding determine the individual claim. Sale terms are set out in the agreement.