For your first enquiry to ClaimBao, prepare your Customer Code or information about the claim amount and category. An identity document is required at the KYC stage. Before signing, you will need the agreed transaction documents and details for receiving USDT or USDC. Documents for FTX and the payment provider form a separate set.
You do not need to send everything at once. Each stage has its own purpose: locating the claim, verifying the seller, checking the rights and arranging settlement. This sequence helps avoid unnecessary requests and discrepancies in the documents.
This is a preparation sequence, rather than a universal list for every situation. ClaimBao describes the initial enquiry, KYC and transaction documentation as distinct stages.
The separation of the initial enquiry, review and signing follows ClaimBao’s published process. Documents for receiving official distributions are checked separately under the FTX distribution service provider requirements.
FTX explains that the code appears in My Account in the official Customer Claims Portal. It can also be found in the notice Kroll sent to the creditor. The Customer Code identifies a record; it is not a password or a document that independently proves your right to sell.
Do not publish the code together with your name and documents. Before sending information, check that you are using a contact listed on the ClaimBao website.
Find the identifier using the official FTX Unique Customer Code instructions. Check the status and amount against the claim verification instructions.
Not every item is required from every seller. For example, evidence of authority does not replace personal KYC, and the absence of an old screenshot does not by itself explain a claim’s status. First establish which issue needs to be substantiated.
Reconcile payment history against the Distribution Dashboard. If transfer documents were previously filed, Rule 3001(e) provides the procedural reference; the specific documents needed depend on your record.
For payment history, keep the date, amount, currency, distribution identifier and a document showing which claim the receipt relates to. Compare them with the FTX Dashboard. For a previous sale, prepare the existing agreement and information about filing the transfer notice. This helps check the chain of rights but does not itself establish that the chain is undisputed.
ClaimBao KYC relates to the transaction with the buyer. FTX KYC and the payment provider’s checks follow their own procedures. Completing one check does not automatically complete the others.
Separate FTX tax requirements apply to official distributions. Submit the relevant form following the official portal instructions; the form type depends on the recipient’s status.
If you are selling a claim, separately agree which official procedural steps remain the seller’s responsibility and which the buyer will handle. Do not stop acting on an individual notice simply because negotiations have begun.
Compare three independent sources: FTX KYC statuses, FTX tax requirements and the ClaimBao transaction process. One document does not demonstrate completion of all three procedures.
For a customer claim already sold to a third party, FTX separately assigns the buyer responsibility for submitting the applicable tax form through the claims buyer process. Starting negotiations does not mean the sale is complete; current obligations must be established based on the transaction stage and official record.
Rule 3001(e) governs procedural steps for transferring a claim. The parties’ agreement and information filed in the case serve different purposes; one document should not automatically be treated as a substitute for the other.
Check the commercial arrangements against the ClaimBao process, and the transfer filing procedure against Rule 3001(e).
If the buyer requests a document for the transaction, clarify the requirements and secure submission method through the ClaimBao process. If the request relates to official FTX KYC, follow the FTX instructions for uploading materials to the portal. These are different checks.
If the issue concerns the claim amount or record, use the official status check and documents relating to the record.
Share the basic information. The team will explain what is needed at your particular stage.
Under ClaimBao’s published process, KYC is a separate stage. For the initial enquiry, prepare the identifier or claim information; then follow the identity verification instructions.
No. It helps locate the record. The seller’s identity, rights and transfer terms are checked separately.
If you have received payments, disclose them. They affect the assessment of the remaining rights; the team will clarify any supporting materials needed.
FTX tax rules apply to an official distribution. If a customer claim has already been sold, FTX guidance says the buyer submits the applicable tax form through the prescribed process. The agreement itself is not that form.
There is no single answer for every situation. Do not order additional certifications in advance; first clarify the document requirements for your case.
This article is general information, not legal advice.
FTXAll restricted countriesFTX payouts are blocked in 44 countries and territories on FTX’s list as of October 1, 2026. You can still get your money back by selling your claim. Here is how, step by step.
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