Short answerA warning sign is being asked to pay first in order to receive money for your claim: an “unlocking fee”, “tax” or “payment activation fee”. Check the contact against the official website, read the documents before signing and confirm settlement through actual receipt of funds, rather than someone else’s screenshot.
A fraudulent offer may be presented as a claim purchase, help obtaining a distribution or “recovering lost money”. To assess it, checking the actual terms and sequence of steps is more useful than relying on a promised percentage.
Key facts (checked October 26, 2026)
- FTX pays distributions only through BitGo, Kraken and Payoneer, chosen at Step 8 of claims.ftx.com.
- FTX’s KYC team does not request ID documents or proof of address by email.
- Customer Codes were sent from ftxnoticing@ra.kroll.com. FTX warns that sharing your code is at your own risk.
- On June 24, 2024 the FBI’s IC3 warned about fake law firms that ask crypto-scam victims for upfront fees and “back taxes” and may claim to work with the FBI. Reports go to ic3.gov.
- The FTC says government agencies and legitimate organizations never ask for money to help you get a refund.
- ClaimBao never asks for your FTX password, 2FA codes or seed phrase and takes no prepayment. The price and payment date are in the contract (how it works).
First establish what you are being offered
An official FTX distribution, a claim purchase by an independent buyer and a paid “money recovery” service are different arrangements. The offer should clearly explain who is paying, exactly what the payment is for and what happens after the transaction.
If a buyer presents its commercial offer as a court instruction or a mandatory FTX payment, stop and check the basis of that statement. A logo in an email does not establish anything by itself.
The FTC separately warns about fraudulent help after a crypto exchange collapse. This warning concerns paid promises to recover money; it should not automatically be equated with every sale of a claim.
Five warning signs to check
- Payment before receiving money: Why the seller is being asked to pay an “unlocking fee”, “insurance” or “court fee” to the payment details provided in a message.
- Unusual urgency: Whether there is a genuine notice with an applicable deadline, rather than only a demand to decide “within ten minutes”.
- A lookalike domain or contact: Whether the address matches the one published on the website, letter for letter.
- No documents before signing: Whether the subject matter, payment terms and parties’ obligations can be reviewed in advance.
- An image instead of settlement: Whether the funds have actually arrived, rather than appearing only in an image sent to you.
The FTC describes recovery scams in which an upfront fee is demanded for a promised refund, presented as a processing charge, administrative payment or tax.
The FTC guide to refund and recovery scams describes unsolicited contact and upfront payment demands. The FBI describes repeated fees for purported cryptocurrency recovery. These are specific warning signs to investigate, rather than evidence against every company.
- Open the website yourself using a known address. Do not use a shortened link in an unexpected message.
- Find the contact details on the website and start verification through those channels.
- Confirm the enquiry reference and proposed terms with the team.
- If payment details suddenly change, reconfirm the change through the same verified channel.
A search advertisement, a media article or a convincing AI answer may help you find a name, but they do not verify the identity of a particular person contacting you.
Do not rely solely on testimonials sent in messages: the FBI describes fabricated success stories and services with a limited public footprint. A claim that “we work with the FBI” also requires checking: IC3 warns about fake law firms.
What should be clear from the transaction
- Which claim and which rights are being sold.
- How previous and interim distributions are treated.
- Who pays the seller, when, in which currency and on what conditions.
- Who carries out the necessary transfer documentation steps.
- How discrepancies in information or payment details are resolved.
Filing transfer information in the case and the commercial agreement are separate parts of the process. Rule 3001(e) provides a notice and objection procedure; a case number alone does not guarantee that the promised payment will be made.
Compare the person’s promises with ClaimBao’s published process. Rule 3001(e) describes procedural steps for transferring a claim, but does not certify a buyer’s good faith or guarantee payment.
Payment for an FTX claim: what to check before completion
Agree the currency, network and receiving address before settlement. For USDT or USDC, matching ticker symbols do not mean matching networks. Check actual receipt in your own wallet and the transaction details; the sender’s screenshot is not a substitute for this confirmation.
If a last-minute demand appears for a separate payment to “release” your funds, do not proceed automatically. Check it against the previously agreed contract and the verified contact.
Compare a demand to pay to “unlock a refund” with the FTC warning about upfront fees. In a genuine claim sale, the amount and settlement process are recorded in the transaction documents; for ClaimBao, refer to the published transaction sequence.
How this works at ClaimBao
Under ClaimBao’s published process, the initial enquiry is free and does not oblige you to enter a transaction. Terms and the payment date are agreed in the contract, and no separate advance payment is required to receive an offer.
Check the offer against the “How ClaimBao works” page, rather than the promises of someone using a similar name. A brand name in a conversation does not replace verifying the contact.
For an independent check of promises, also use the FTC guide to offers to recover crypto exchange losses. A platform’s published process helps compare terms, but does not replace reviewing the specific agreement.
Does a public sale notice guarantee safety?
No. A transfer filing and public record do not establish that the buyer has already paid or that all rights are undisputed. Compare the agreement, evidence of actual settlement and the specific documents filed. Rule 3001(e) governs transfers and notice, rather than insuring the parties’ commercial obligations.
Also clarify any promise of complete confidentiality: which information remains in private correspondence and which may appear in procedural documents. Do not treat an NDA as a prohibition on notice required by the procedure. Fabricated claims of government authority are discussed separately in the FBI IC3 warning.
If you have already sent money
- Stop making further payments under the same demand.
- Keep the correspondence, website address, documents and transaction identifiers.
- Contact the bank or service used to send the payment and explain the situation.
- Report what happened to the applicable law enforcement or regulatory authority.
- Do not pay for another promise to “recover your losses” without independent verification.
This sequence helps preserve evidence. It is not a promise that funds will be recovered.
The FBI notice on recovery fraud recommends reporting a suspicious scheme to IC3. The FTC advises against paying for repeated recovery promises. Available reporting procedures depend on the country; preserving evidence does not guarantee compensation.

Confirm an offer through ClaimBao
Use the website form to verify the terms of the enquiry.
Get my offer →Questions
Is an “unlocking fee” a normal part of selling a claim?
It is a significant reason to pause the transaction and investigate the offer, especially if the payment appears in an unexpected message and is absent from the agreed terms.
Do a case number and a seal on a PDF establish safety?
No. Check the document, its origin, the transaction terms and actual performance. A copy or image may not relate to your situation.
Is a screenshot of sent USDT enough?
No. Verify actual receipt, the network, amount and transaction details.
Does a buyer appearing in search results mean they can be trusted?
No. A public article does not verify a particular person’s identity or guarantee performance of the transaction.
How do I verify an enquiry made in ClaimBao’s name?
Open claimbao.com yourself and use the contacts published on the website to confirm the enquiry and terms.
This article is general information, not legal advice.