FTX claim status: how to check Allowed, Disputed and Expunged

An FTX claim status helps identify the next step when read together with its explanation and supporting documents. Below is where to locate the record, what the main terms mean and when you need to check a notice or court order.

Key facts (checked October 26, 2026)

• Check the status at Step 5 of claims.ftx.com, above “Claim Status Explanation”, or search Kroll’s claims register.
• FTX gives three reasons a claim may be Disputed: the proof of claim is still under review; your jurisdiction is under review or not eligible; or you received partial payments in FTX Australia’s proceedings. Some Disputed claims later become Allowed.
• As of October 1, 2026, FTX lists 44 jurisdictions where no payout provider can be selected. If no provider can serve your jurisdiction, FTX says the distribution is deferred.
• If the tax form is not filed within 90 days of the first notice, or payout-provider onboarding is not done within 6 months of the first distribution date, that distribution is permanently forfeited.
• Claims whose holders did not start KYC by March 3, 2025 or finish it by June 2, 2025 were expunged in full under D.I. 29464.
• ClaimBao’s calculator finds a Customer Code in the public creditor list and shows the tokens and the total. It is a cross-check, not an official status.

Where to check your FTX claim status

The official instructions provide two routes: Step 5 in the FTX Claims Portal or a search on the Kroll website. In the portal, the status appears above Claim Status Explanation. See Checking Your Claim Status. Use your Unique Customer Code to identify the record.

Save the identifier, platform, exact status wording and date checked. Searching by name without checking the number and record version may lead to a different claim.

Claim status, KYC and payment are separate checks

KYC verifies identity and related compliance requirements; the status definitions appear in KYC Statuses Explained. The tax stage is described in separate FTX guidance. DSP selection and onboarding are another stage: Selecting a Distribution Service Provider.

Even with Verified KYC status, you must separately check the conditions for receiving distributions. FTX lists provider requirements and availability.

Allowed: an allowed claim

In its Dashboard, FTX uses Allowed as defined in the confirmed plan, rather than as a promise of immediate withdrawal. Additional requirements apply to a particular distribution. FTX links the status to the plan’s definition of Allowed.

The general rule for allowance and the role of objections are set out in 11 U.S.C. § 502. It does not replace the applicable FTX plan conditions or an individual court order.

Disputed: a disputed or not yet reconciled claim

Disputed does not always mean an objection to the amount. The Dashboard FAQs list reasons including incomplete claim reconciliation, jurisdictional review or ineligibility for distributions, and reconciliation of the balance after payments in the Australian proceedings. Some such claims may subsequently become Allowed.

Find the exact explanation for your record. If an objection has been filed, open the document itself: its grounds, the schedule identifying the claim number and the response procedure. Notice and objection procedures are governed by Rule 3007.

Expunged and Disallowed: a removed or disallowed claim

Expunged requires checking the document and the reason for expungement. Sometimes the issue concerns a particular version or duplicate, but you cannot assume expungement is always administrative. For example, FTX expressly describes full disallowance and expungement under D.I. 29464 when applicable KYC deadlines were missed.

Compare the identifier, platform, scope of the decision and date. Access to historical data does not reverse expungement: FTX separately warns that providing CSV files does not reinstate a claim.

Objected, Unverified and Forfeited: what to read in the notice

Objected indicates that an objection needs to be checked; Unverified requires establishing which verification is incomplete. Do not treat these words as a universal status system across all screens. The documents determine the legal outcome. The objection procedure is described in Rule 3007, and specific KYC consequences in the FTX guidance.

Forfeiture may concern a distribution, rather than being the status of the entire record. FTX warns of permanent forfeiture of distributions for certain failures to meet requirements. Check which payment, date and obligation are identified in your own notice.

If the search finds nothing or the amount is wrong

Repeat the search using the official instructions and compare your Customer Code, platform and record details. No match from one query does not by itself establish the absence of all rights.

FTX publishes instructions for amending a claim. However, amending a claim, challenging a court order and seeking relief from a missed deadline are different actions. The availability of a form does not mean every issue can be resolved by a new filing without checking deadlines. That page was last updated on July 12, 2024, before the plan took effect on January 3, 2025. Before filing an amendment, ask FTX support (support@ftx.com) whether it still applies to your claim.

If the claim exists but no funds arrive

Check tax notices, DSP availability for your residence and completion of onboarding. Under the specific tax guidance, the green check at Step 7 confirms form submission, rather than completion of substantive review. Under the provider guidance, the DSP itself makes the final decision on service eligibility.

The absence of a provider does not by itself establish that the claim has been cancelled. However, an indefinite deferral is not guaranteed either: FTX describes deadlines and the risk of forfeiting particular distributions. Check your procedure and notices.

How status affects selling an FTX claim

Before discussing a transaction, give the buyer the exact record, objection or expungement documents, payment history and information about forfeited distributions. FTX identifies checking for forfeiture as part of a buyer’s due diligence.

A transfer under Rule 3001(e) does not itself turn an expunged claim into an allowed one or restore a forfeited distribution. Purchase eligibility and the scope of rights require separate review; a commercial filing does not replace a court order.

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Questions

This article is general information, not legal advice.