FTX payout blocked in Morocco? What to do before the deadline

Many creditors in Morocco pass KYC on the FTX claims portal, submit the tax form and then wait for a payout that never comes. It isn’t a glitch.

Where the payout stops

FTX pays creditors only through three distribution service providers: BitGo, Kraken and Payoneer. Choosing one is step 8 of the claims portal. FTX’s support page lists Morocco among the jurisdictions whose residents can’t select any of them, so at step 8 there is nothing to choose.

Morocco isn’t a sanctioned country. Algeria, Tunisia and Egypt are on the same list, so the problem isn’t you or your documents: residents of these countries simply have no provider to pick.

The deadline

FTX says a creditor who doesn’t onboard with a payout provider within six months of the July 31, 2026 distribution may lose the right to their distributions. That window closes around January 31, 2027.

Two ways forward

• Wait. FTX gives no date for a provider in Morocco. If you can’t finish step 8 by January 31, 2027, FTX may cancel your right to payouts altogether, so waiting can end with nothing.
• Sell your claim. ClaimBao buys FTX claims from creditors in Morocco who pass KYC and pays in USDT or USDC. After the transfer, FTX pays us, so step 8 is no longer your problem.

How selling works

Send us your FTX customer code and the claim amount, and a person replies with a price. You pass a short KYC and sign a transfer agreement, and we file the notice of transfer with the US bankruptcy court. USDT or USDC reaches your wallet on the date written in the agreement.

This guide is general information, not legal advice.